It is critical to diagnose the circumstance in order to solve challenges that decision makers face. It is critical to concentrate on the problem rather than its symptoms. The course strives to ensure that beneficial problem-solving strategies such as using flowcharts to indicate the expected steps of a process and cause-and-effect diagrams to define and evaluate root causes are implemented. Students learn the essential problem-solving phases. These phases encourage the participation of interested parties, the use of factual information, the comparison of expectations to reality, and a focus on the underlying causes of a problem. The course includes examining and documenting how processes are currently implemented (i.e., who does what, with what information, using what tools, communicating with what organizations and individuals, in what time frame, using what format). Various models and theories of problem solving are utilized in the training process. TARGET AUDIENCE: General Public

Target Audience :
General Public